When one member of your team begins to perform below par, this can have a knock-on effect across the whole business. So, dealing effectively with performance issues is a must. Your team is the beating heart of your company.
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The key to performance mangement - not just poor employee performance - is:
"if employees are going to perform well, it’s vital that you have agreed goals and targets for each role in the team."
This idea of defining outcomes, deliverables, goals, objectives, metrics, and KPIs is the most important factor in hiring, performance management, and employee engagement.