Retain Top Talent
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Retain Top Talent
Hiring top talent is only the start. Now you have to work hard to keep your very best talent. Most companies stink at structured and systematic retention of their top performers. Discover how to prevent turnover and keep your best people.
Curated by Barry Deutsch
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Why Middle Managers Are the Key to Your Company's Success

Why Middle Managers Are the Key to Your Company's Success | Retain Top Talent | Scoop.it
Discussing the power of middle managers and their crucial role in driving employee engagement and performance.
Barry Deutsch's insight:

I've been stressing this idea for a couple of years. One of the greatest gaps in managerial performance is the lack of ability to hire stars for their team. The vast majority of managers are good people - they are just clueless about best practices in hiring top performers. They've never been trained, coached, mentored, managed for this critical component of success.

 

Is it time for some remedial training to help managers be better at one of their core job expectations?

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How to keep remote workers connected to company culture

How to keep remote workers connected to company culture | Retain Top Talent | Scoop.it
Companies that don’t proactively move to keep remote employees aligned with corporate goals and culture run the risk of turning them into ‘gig’ workers.
Barry Deutsch's insight:

Here's the quote that caught my attention:

 

"only a quarter of remote and hybrid workers felt connected to their organization’s mission and values, according to a Gartner poll in December 2021."

 

The question is what are you doing to promote/enhance your remote/hybrid workers to the mother ship?

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Importance of NPS and ENPS metrics in tracking customer and employee satisfaction | 1min snip from First Principles

Importance of NPS and ENPS metrics in tracking customer and employee satisfaction | 1min snip from First Principles | Retain Top Talent | Scoop.it
1min snip from Razorpay CEO Harshil Mathur talks about deliberate culture, building to a need, and the principles of product development | First Principles...
Barry Deutsch's insight:

Here's a quick podcast on the importance of measuring both NPS and eNPS. Many of my clients struggle with measuring employee engagement, satisfaction, productivity, effort - here a couple of metrics that bring all those concepts together. Are you measuring NPS and eNPS - or are you afraid what the metrics might show if you actually measured it?

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How the Happiest Agencies Measure Employee Engagement

How the Happiest Agencies Measure Employee Engagement | Retain Top Talent | Scoop.it
Discover how to boost satisfaction by measuring employee engagement. Gain insights on methods, key metrics, and how to effectively act on feedback.
Barry Deutsch's insight:

Here's another interesting article on employee engagement - or how do you keep that recent hire you worked so hard to acquire? 

 

The article starts off a little depressing sharing some of the downward trending data from Gallup's recent research - then the author makes the following point:

 

"But not all companies fell prey to these downward trends. Some companies managed to achieve 70% employee engagement during the most disruptive periods and ended up earning up to 23% more profit on average because of it."

 

How did they do it?

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A Toxic Work Culture Is Forcing High-Performing People to Quit

A Toxic Work Culture Is Forcing High-Performing People to Quit | Retain Top Talent | Scoop.it
If micro-management thrives and there is no trust in your organization, you are looking down the barrel of a toxic work culture. If you don’t believe me, use one of the many employee engagement products to find out for yourself.
Barry Deutsch's insight:

Do you tolerate a toxic culture or put up with bad behavior from your management team who sets the example for everyone else? Are you actually driving people away instead of attracting them like a magnet?

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Understanding the Number One Mistake to Avoid After Hiring your First Employee

Understanding the Number One Mistake to Avoid After Hiring your First Employee | Retain Top Talent | Scoop.it
Hiring the "best candidate for the job" won't necessarily cut it anymore.
Barry Deutsch's insight:

Number one issue - not clearly defining success!

 

The quote from the article should scare you: Studies show that about 85% of leaders don't define their team's focus, and employees lack clarity about their goals or KPIs.

 

I would lend credibility to this study by reflecting on the thousands of Vistage companies I've worked with over the last 20 years. Very few demonstrate any rigor around defining, measuring, and leveraging performance expectations.

 

Here's the other scary statistic from the article - what a great way to manage - keeping your employees in the dark. "A whopping 93% of employees aren't clear on their organization's objectives."

 

Gallup's first question on their engagement survey is "Do I know what's expected of me?" I'm shocked by the surveys shared by my clients in how many of their employees answer NO to this question?

 

What's the implication - poor retention, low productivity, apathy, weak culture, ineffective hiring, and getting left behind by your competitors. When is the right time to start making changes?

 

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Performance Management As A Career Management Tool

Performance Management As A Career Management Tool | Retain Top Talent | Scoop.it
If done well, performance management can be a powerful career management tool for all employees. It's an opportunity to get in the driver's seat and influence decisions.
Barry Deutsch's insight:

Here's an interesting take from Forbes on linking performance management and career development as a method of improving employee performance and improving retention/engagement. How do your managers communicate and interact with their subordinates around linking these two elements together?

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My Take on the State of Staff Culture

My Take on the State of Staff Culture | Retain Top Talent | Scoop.it
The last three years have been the hardest on staff culture in my lifetime. Here are a few insights I gained from this year’s Culture Report, studying all the staffs that have gone through our Culture Tool.
Barry Deutsch's insight:

Although this article is a little of the author's self-promotion, there are some very good points about culture, engagement, and retention - very similar to the research Gallup publishes. How many of these elements are you currently executing on as an initiative to improve employee morale, passion, retention, engagement and perhaps most importantly, productivity?

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Banishing workplace boredom

Banishing workplace boredom | Retain Top Talent | Scoop.it
Banish workplace boredom by finding out what energizes your team and inviting them out of their comfort zones, writes Julie Winkle Giulioni.
Barry Deutsch's insight:

This article caught my eye. One of the elements that makes recruiting so easy is that the vast majority of employees are bored in their jobs - stagnant, mundane, non-compelling or interesting roles. They are not growing, learning, or improving their skills and capabilities to gain better opportunities or higher compensation. 

 

It's so very sad!

 

Recruiter proofing your company means changing the mental framework about how we define work and expectations.

 

Are you still stuck in a 1970s command-and-control structure around work?

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Making an Impact vs. Doing a Task: Q&A on Employee Engagement with QAD Redzone’s Zack Sosebee

Making an Impact vs. Doing a Task: Q&A on Employee Engagement with QAD Redzone’s Zack Sosebee | Retain Top Talent | Scoop.it
How can food and beverage manufacturers create a more engaged workforce? What does engagement look like on a factory floor? And what benefits will companies realize from investing in employee engagement?
Barry Deutsch's insight:

This is an interesting interview about engaging employees - in this example front line manufacturing employees. The use of technology in showing workers their successes on TV screens and IPADs by presenting and managing KPIs and metrics is an interesting take on the old school style of reporting. They then link their reward/recognition system into the reporting.

 

I wonder how much this improves employee engagement?

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3 Strategies to Boost Employee Engagement at Your Company

3 Strategies to Boost Employee Engagement at Your Company | Retain Top Talent | Scoop.it
Struggling with employee engagement? Try these three strategies to improve it.
Barry Deutsch's insight:

What I can't figure out is why more companies don't put simple initiatives in place that can dramatically improve employee engagement, motivation, productivity, and retention?

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Everyone Is 'Quiet Quitting,' But Engagement Is Up: Report

Everyone Is 'Quiet Quitting,' But Engagement Is Up: Report | Retain Top Talent | Scoop.it
A new Gallup survey found that global employee engagement has improved, with 34% of U.S. workers "thriving," but workplace challenges persist regarding remote work.
Barry Deutsch's insight:

The latest Gallup Survey indicates engagement is up a few points. However, managing remote staff is still a struggle. Are you facing any of these problems in your workplace?

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How To Create Connections With Your Customers Through Employee Stories

How To Create Connections With Your Customers Through Employee Stories | Retain Top Talent | Scoop.it
Using employee stories in advertising and marketing invites people in and makes them feel part of what you’re doing.
Barry Deutsch's insight:

 I love the idea of telling employee stories. Case studies, examples, heart warming stories of how your employees matter and how much they care about your customers. This could be one of the most powerful ways you build deep long-term relationships with customers. Who is collecting and writing these stories in your organization?

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Effective Employee Retention Strategies: 5 Tips for Keeping Your Top Talent

Effective Employee Retention Strategies: 5 Tips for Keeping Your Top Talent | Retain Top Talent | Scoop.it
Discover effective employee retention strategies to keep your top talent engaged and boost workplace satisfaction.
Barry Deutsch's insight:

Most companies are not working very hard on employee retention (the employee experience, happiness, culture, engagement).

 

Here's the number ONE issue:

 

"People don’t quit jobs; they quit bosses. If your senior role leaders don’t know how to lead, then your best performers will be gone before you know it. So, anyone who says you can retain top talent without some serious leadership development is pulling your leg."

 

The vast majority of companies are horrible at developing executives and managers to be great leaders of their teams. Most executives and managers are clueless about best practices in leading people - they are good people but leading by hope and luck.

 

Is it time for some remedial level of training around core best practices in managing and leading people?

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Improve Employee Retention by 82% With These 16 Onboarding Best Practices | Process Street | Checklist, Workflow and SOP Software

Improve Employee Retention by 82% With These 16 Onboarding Best Practices | Process Street | Checklist, Workflow and SOP Software | Retain Top Talent | Scoop.it
Learn how top SaaS organizations (such as Process Street, Salesforce, + more) onboard their CSM with these 16 onboarding best practices.
Barry Deutsch's insight:

I pulled this out of my historical file of articles from a few weeks ago - what caught me interest was a deep dive into on-boarding and having a checklist. I recently debriefed a number of candidates who were disgusted by their company on-boarding process and it left a sour taste in their mouth literally their first few weeks on the job. Through further research I discovered that most companies have a terrible on-boarding process. The traditional method of throw you in with the sharks and you either swim or sink (or get eaten) doesn't work very well.

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How To Reward Employee Performance Without Money | HR Cloud

How To Reward Employee Performance Without Money | HR Cloud | Retain Top Talent | Scoop.it
Recognizing and Rewarding Employee Performance: Strategies that Go Beyond Monetary Incentives...
Barry Deutsch's insight:

Here are some excellent ways to reward your employees that is not about money. This could be one of your greatest levers to drive higher levels of motivation, effort, and productivity. How strong and comprehensive is your non-monetary and reward and recognition system?

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What Employees Want: Overlooked Insights in Employee Engagement | Paycom

What Employees Want: Overlooked Insights in Employee Engagement | Paycom | Retain Top Talent | Scoop.it
High employee engagement is necessary for the success of every business. Discover what your people really want to boost their satisfaction.
Barry Deutsch's insight:

Interesting article listing various generational issues around engagement and incorporating Gallup's research. 

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Tips for mastering strategic performance management

Tips for mastering strategic performance management | Retain Top Talent | Scoop.it
How to align goals, analyze data, conduct employee performance reviews, and adjust strategic performance management to achieve organizational success.
Barry Deutsch's insight:

At the heart of employee satisfaction, productivity, output, success, and retention are goals and KPIs. Why do so many companies leave this as a loose or non-existent process?

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How To Improve Manager And Employee Relationships

How To Improve Manager And Employee Relationships | Retain Top Talent | Scoop.it
When employees and managers work together in a supportive and collaborative environment, the entire organization thrives.
Barry Deutsch's insight:

Research shows that the majority of employee satisfaction and performance comes as a result of the manager-subordinate relationship. Are you training your managers how to become great managers of people in hiring and retaining teams OR are they just "winging it" based on their life experiences?

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Employee Appreciation Gifts - Add Gratitude To Your Workplace

Employee Appreciation Gifts - Add Gratitude To Your Workplace | Retain Top Talent | Scoop.it
Choosing the right employee appreciation gifts doesn't have to be complex - keep it personal, practical, and meaningful.
Barry Deutsch's insight:

I really like the idea of giving gifts as a show of appreciation, gratitude and thankfulness. It appears to be more thoughtful than just cash or a thank you card. Do you have a program that for certain types of appreciation, your company gives thoughtful gifts?

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How can the C-suite ensure everybody is connected? | theHRD

How can the C-suite ensure everybody is connected? | theHRD | Retain Top Talent | Scoop.it
The ever-connected tech world should not leave us feeling disconnected. By combining face-to-face with digital transformation, we can promote an inclusive, future-proof culture. Growth starts with people – and the best workers feel empowered, engaged and valued.
Barry Deutsch's insight:

The current work environment is such that very few employees in admin/white collar jobs want to work full time in the office. At the same time, most companies have not changed how they engage or communicate as a large portion of their workforce has gone remote or hybrid.

 

I see very few companies leveraging the outstanding digital apps and tools available to improve engagement, connectivity, and feeling part of the mother ship. Every company is now a technology company - if you're not leveraging these tools - then your rapidly falling behind in the ability to attract and keep great talent.

 

Where do you stand on the use of digital/technology tools to improve employee engagement and connectivity?

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10 Ways to Improve Low Employee Engagement

10 Ways to Improve Low Employee Engagement | Retain Top Talent | Scoop.it
Has your team become unmotivated or uninspired? Do people spread negativity amongst one another? Are people frequently absent without a good explanation? These are some classic signs of low employee engagement.
Barry Deutsch's insight:

A lot of good points about engaging your unmotivated employees are raised in this article. My experience is that most companies do a terrible job around these elements - or they focus too much on just one or two of the elements instead of comprehensive plan.

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'Great Gloom': Employee happiness at an all-time low | HRD Australia

'Great Gloom': Employee happiness at an all-time low | HRD Australia | Retain Top Talent | Scoop.it
Which two industries are at the bottom of the happiness rankings?
Barry Deutsch's insight:

eNPS is down according to this study - they link it directly to employee happiness. Not sure if I would draw that direct correlation - particularly when Gallup is showing a slight increase in employee engagement. Is your engagement scores/eNPS up or down over the last 6-12 months. Are you even measuring it to determine how to proceed?

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In Times of Uncertainty, Is Employee Transparency Helpful?

In Times of Uncertainty, Is Employee Transparency Helpful? | Retain Top Talent | Scoop.it
Periodic unpredictability and volatility are near certainties in business, and in response, leaders are left with the choice of being truly open with employees or not.(Spoiler: There's one overwhelming winner.)...
Barry Deutsch's insight:

Interesting article challenging our ideas around being transparent with the workforce. How transparent should we be?  Where does your organization fall on this spectrum of transparency?

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The Power Of Employee Referrals In Hiring Success

The Power Of Employee Referrals In Hiring Success | Retain Top Talent | Scoop.it
Employee referrals are the way to go if you want a successful (and cost-effective) hiring process. Discover valuable tips and tricks.
Barry Deutsch's insight:

Every hiring study I've looked at in 30 years shows that referrals make for better employees - they integrate better, on-board more effectively, contribute at a higher level, and have impressive engagement numbers.

 

Most companies are horrible at driving referrals. The number ONE reason they are so bad at attracting employees through referrals: they don't ask!

 

How hard do you want to work to increase your hires from referrals by 10, 20 or 30 percent?

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