Retain Top Talent
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Retain Top Talent
Hiring top talent is only the start. Now you have to work hard to keep your very best talent. Most companies stink at structured and systematic retention of their top performers. Discover how to prevent turnover and keep your best people.
Curated by Barry Deutsch
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Five Keys to Unlock the Power of Employee Engagement

Barry Deutsch's insight:

Good reminder on the key elements of what Gallup identified - autonomy, training/development, personal growth, being challenged - all of it tying back to Maslow. Yet, we keep forgetting these underlying elements of what drives people to perform at the peak of their ability.

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How Employee Engagement Impacts Customer Experience [Infographic]

How Employee Engagement Impacts Customer Experience [Infographic] | Retain Top Talent | Scoop.it
Learn about the importance of employee engagement, and how investing in it can improve customer experience.
Barry Deutsch's insight:

Is there any doubt that there is a strong correlation between employee engagement and customer engagement/quality of experience?

 

Great infographic demonstrating simply the correlation.

 

My question is if it's that rock solid of a correlation, why are more companies not investing in employee engagement, and why are more companies not tracking the metrics around employee engagement and customer experience?

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Is Virtual Working A Culture Killer?

Is Virtual Working A Culture Killer? | Retain Top Talent | Scoop.it
What can be seen, heard and experienced by employees and customers, is unique to every business, and is more successful in some than others? Culture isn’t tangible, but it is unavoidable and manageable; it’s the sum total of a business’s values, ethics and beliefs, perpetuated by its people through interactions with peers and customers. So, …
Barry Deutsch's insight:

Are your younger workers demanding more flexible work hours and the chance to work from home. Have you tried to experiment with virtual work arrangements. It's one of the strongest desires from the younger generations. Are you adapting or resisting? Is the lack of a structured approach to managing virtual employees limiting your ability to hire younger talent?

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A Step-By-Step Guide to Onboarding New Employees

A Step-By-Step Guide to Onboarding New Employees | Retain Top Talent | Scoop.it
A good onboarding experience can set a new employee up for success. Check out this step-by-step guide to onboarding new employees.
Barry Deutsch's insight:

I am in the middle of updating my retention workshop called "You're the Person We Want To Keep".

 

One of the slides is about on-boarding since I get this question every time. In my research for this one element of the retention program, I came across this interesting article I wanted to share on the subject of on-boarding.

 

There are some real benefits from changing our approach - so many new employees either get off on the right foot - or their invisible forehead sign starts flashing "this place sucks" by about the 3rd day.

 

What's the biggest thing you've done to change your on-boarding program in the last year?

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3 Controversial Ways to Get Your Managers Coaching

3 Controversial Ways to Get Your Managers Coaching | Retain Top Talent | Scoop.it
If you’re committed to helping your managers coach but the actual practice of coaching hasn’t stuck, try these surprising tips.
Barry Deutsch's insight:

73 percent of managers had some form of coaching training, but only 23 percent of people being coached (fewer than one in four!) thought that the coaching had a positive effect on their job. That statistic stinks! Employees want to be coached like a championship team - if you can't provide it - they'll go somewhere else to get it.

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(8) Hiring Frustration: What Am I Measuring? | LinkedIn

(8) Hiring Frustration: What Am I Measuring? | LinkedIn | Retain Top Talent | Scoop.it

"Most Job Descriptions are worthless as a tool for predicting future performance"

Barry Deutsch's insight:

Why do you still use job descriptions as the core document in defining work? It does not define outcomes, deliverables, expectations, performance, results, KPIs and metrics. It has a unfurling roll of irrelevant lists of experiences, education, skills, and knowledge. The traditional job description doesn't come close to describing how someone would apply all these items in the context of their role.

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Employee engagement’s little-known benefit: it’s contagious

Employee engagement’s little-known benefit: it’s contagious | Retain Top Talent | Scoop.it
There are many benefits of employee engagement, but there’s one benefit that isn’t as well known - employee engagement is contagious!
Barry Deutsch's insight:

Engagement is contagious. However, when so few of your employees are engaged, it's hard to build a momentum of contagious engagement. When you have more engaged employees, their energy, enthusiasm, passion spreads like wildfire.

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Are You Scared About NOT Having A Retention Strategy?

Are You Scared About NOT Having A Retention Strategy? | Retain Top Talent | Scoop.it

"We’re in a full-fledged candidate’s job market. The frightening news for employers is that we’re nowhere near the peak."

Barry Deutsch's insight:

Just like a hiring process, you should also have a retention process. Praying that employees love their job and your company because they show up for work every day could lead to your best talent exiting over the next few years. You need to be intentional about working on culture, feedback, engagement, mediocrity, non-monetary rewards and recognition to mention a few key areas. When should be the best time to create a retention process or system?

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The Employee Experience Should Come Before Everything

The Employee Experience Should Come Before Everything | Retain Top Talent | Scoop.it
Happy employees = happy customers. It seems obvious, so why do so many companies overlook the employee experience when they set out to improve the customer experience? For one, companies often strugg…
Barry Deutsch's insight:

The author writes from the perspective of improving the customer experience - but talks about how the employee experience has to come first. Interesting trend developing in recent surveys - particularly among the younger generations - is that they want a more flexible work schedule and opportunity to work from home. What does this say about supervision, performance management, and work productivity - particularly for companies that are not prepared to manage flex time and remote working?

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Why Culture Doesn't Just Beat Strategy, It Must Be the Strategy

Why Culture Doesn't Just Beat Strategy, It Must Be the Strategy | Retain Top Talent | Scoop.it

"A strong culture that aligns with a specific vision and strategy is a winning combination."

Barry Deutsch's insight:

Think about the most successful organizations - for-profit, non-profit, educational, start-ups, large companies - my experience in 30 years - like the author of this article - is that the most successful organizations focus around culture. Are you spending time defining it, managing it, and communicating about it?

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Two Big Reasons Why Work “Culture” Is Overrated

Two Big Reasons Why Work “Culture” Is Overrated | Retain Top Talent | Scoop.it
The fixation on “culture fit” might be steering us wrong on both sides of the hiring table.
Barry Deutsch's insight:

Opposing view of the argument to work on your culture. The author suggests that perhaps all the work on "culture" is over-rated and harmful. Do you hold this same view? Do you think the obsession with creating a better culture has negative effects?

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The Difference Between Job Satisfaction and Employee Engagement

The Difference Between Job Satisfaction and Employee Engagement | Retain Top Talent | Scoop.it
Employee engagement and job satisfaction are not as similar as you think. Learn the difference to effectively recruit and retain developers
Barry Deutsch's insight:

Interesting article separating the idea of employee happiness and employee engagement. Which one yields the greatest additional discretionary effort? Although the article is focused around hiring developers - it could apply to any position.

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Hiring Mistake #1: Your Job Description is Worthless

Hiring Mistake #1: Your Job Description is Worthless | Retain Top Talent | Scoop.it
In my last post, I mentioned that I would take the Study we did within the Vistage/TEC CEO and Senior Executive Community on Hiring Failure before we
Barry Deutsch's insight:

One of the worst elements of the hiring process is the traditional and tribal reliance on job descriptions. They are worthless useless as a predictor and management tool for performance - as they are typically used in most organizations. There must be a better way!

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Why is Employee Recognition Important?

Why is Employee Recognition Important? | Retain Top Talent | Scoop.it
Disengaged employees cost businesses an estimated $550 billion dollars last year in the United States alone. Employee Recognition can fix that.
Barry Deutsch's insight:

So few companies are focused around employee engagement. As the author indicates, the cost is astronomical. Culture, morale, productivity, and customer satisfaction are just a few of the areas affected by employee engagement.

 

If these points are well-researched and accepted - why then do most companies and executives choose to ignore the fundamental issues around improving employee engagement?

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Driving the success of an employee development plan | Trüpp

Driving the success of an employee development plan | Trüpp | Retain Top Talent | Scoop.it
A breakdown of the main components of building a successful employee development plan, and the importance of feedback and follow-through as a manager.
Barry Deutsch's insight:

I'm curious if your company has an employee or personal development plan for all employees? If not, this could be an enormous area for increasing retention. Helping people grow, learn, develop, and get better at their jobs is one of the most important part of an effective retention program.

 

In just a few years - the issue will be finding talent, it will be hanging onto the talent you've got before they get poached by a competitor.

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How to Retain Employees: 18 Lessons from 7 Case Studies

How to Retain Employees: 18 Lessons from 7 Case Studies | Retain Top Talent | Scoop.it
Takeaway #1 – Take care to only hire “A” players
Barry Deutsch's insight:

My favorite quote in this article was

Takeaway #1 – Take care to only hire “A” players

So many problems get solved by hiring A players: engagement, retention, lack of law suits, higher productivity, more people on the pareto contribution list, more discretionary effort according to Gallup, and more time for you as a leader in not spending the bulk of your time on problem children - on the deadbeats - on playing adult day care way too often.

 

However, most companies are unwilling to invest in the time it takes to hire A players through spending more time defining success before hiring, scrubbing the bushes and just accepting anyone who shows up on your doorstep as the candidate pool, and having a rigorous process to vet, validate, and verify the truth with candidates.

 

Why do we accept hiring average, mediocre, minimally qualified candidates - and then get mad when it happens? Wouldn't it work better if we just FIXED the process?

 

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It's Not About Hiring Great Employees, It's About Engaging Your Current Workforce

It's Not About Hiring Great Employees, It's About Engaging Your Current Workforce | Retain Top Talent | Scoop.it
Stop the hunt for hiring great employees. Instead, develop a culture in your organization that develops a great, highly-engaged workforce.
Barry Deutsch's insight:

WOW! Earth-shattering!

 

Here's the quote that caught my attention:

 

If the workforce is so important to organizational success, why does Gallup tell us that 87% of employees worldwide are not engaged?

 

Why are so many companies still stuck in a Victorian Age of management with supervisors watching the clock, picking on negatives, and micro-managing their people.

 

Have we not yet come to the conclusion this is de-humanizing, de-motivating, and a complete deterrent to accomplishing great results?

 

What do you think it might take for this monumental shift in corporate management to occur?

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How accidental managers are draining productivity

How accidental managers are draining productivity | Retain Top Talent | Scoop.it
A recent article from The Times shined a spotlight on the seemingly perennial problem of low productivity facing UK Plc, and how proper management training can help
Barry Deutsch's insight:

I loved this article headline. Do you have managers in your organization who were great "doers" - thus you promoted them to oversee other "doers"? The problem is that they are "accidental managers" and are draining your productivity, not to mention a number of other terrible ills they inflict upon your organization. What are you doing about fixing the problem of accidental managers - folks you are supervising the bulk of your employees and have no right to be in a managerial role?

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Five Ways To Get Optimal Outcomes From Your Team

Five Ways To Get Optimal Outcomes From Your Team | Retain Top Talent | Scoop.it
There are five keys to cultivating optimal teams, and they all come back to safety, belonging and mattering. Here's how to know where your team is lacking and what to focus on to fix it.
Barry Deutsch's insight:

Have you had a chance to review the research Goggle did on the conditions or elements that led to optimal team work. Fascinating stuff to improve how your teams work. Are you focused around any of these issues in improving the results and outcomes your teams generate?

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If You Want to Keep Your Best Employees From Quitting, Ask Yourself These 5 Questions

If You Want to Keep Your Best Employees From Quitting, Ask Yourself These 5 Questions | Retain Top Talent | Scoop.it
Getting new hires off on the right foot can make all the difference.
Barry Deutsch's insight:

Sometimes we forget about the importance of the on-boarding process as an effective retention tool. How do we wrap our arms around our new hire, making them feel coming aboard was one of the decisions of their life. Why do we sometimes cast them aside making them feel isolated and lonely?

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8 Ways to Keep Your Employees Happy

8 Ways to Keep Your Employees Happy | Retain Top Talent | Scoop.it
We've rounded up tips and tactics for building employee retention and fostering a happy workplace that makes people want to stick with you.
Barry Deutsch's insight:

Great article on Mashable about keeping employees happy. How many studies have you read over the last 4-5 years that talks about the importance of feedback - yet nothing has really changed.

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What If Your Boss Will NOT Develop You?

What If Your Boss Will NOT Develop You? | Retain Top Talent | Scoop.it

"Just yesterday, a CEO in one of my workshops on retaining people, “You’re the Person I WANT to KEEP”, asked me what to do about a manager in his company that refused to train and develop his team because he felt he was training people for other companies - does this sound dysfunctional to you?"

Barry Deutsch's insight:

Training and personal development are two of the most effective levers you control to improve employee happiness, engagement, and satisfaction. Studies show that companies who invest in training and development attract, retain, and have above average results. Why are you not investing more in training?

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How Many of Your Employees Think the Grass Is Greener Somewhere Else?

How Many of Your Employees Think the Grass Is Greener Somewhere Else? | Retain Top Talent | Scoop.it

"How many of your employees in any given month are going on-line to a job board (Monster, Craig’s List, CareerBuilder, Indeed, or LinkedIn), and looking at job openings. Most CEOs and Senior Executives have told us that this number fluctuates between 40-60% - for IT and Engineering roles it can be hovering near mercenary levels."

Barry Deutsch's insight:

Do you have a strong retention program in place to prevent your best talent from thinking about whether the grass is greener somewhere else. Just like having a strong hiring program - you also need to have a strong retention program. Most companies have zero to bits/pieces of a retention program. Are you willing to see your best talent head for the door as the job market continues to heat up?

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7 High Performing Team Lessons Learned From Coaching High School Girls Basketball

7 High Performing Team Lessons Learned From Coaching High School Girls Basketball | Retain Top Talent | Scoop.it
After almost a decade of coaching high school girls’ basketball, I’ve discovered a few lessons that enable groups of diverse individuals to become a
Barry Deutsch's insight:

I've been coaching HS Girls Basketball for 10 years - and before that another decade around coaching club basketball.  Many of my greatest lessons about employee engagement, teamwork, happiness, satisfaction, and discretionary effort (proactivity and initiatve) come from coaching at the HS level. Many of the girls who have played for me don't realize these lessons until long after they've left high school.

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The Big Problem with Employee Engagement

The Big Problem with Employee Engagement | Retain Top Talent | Scoop.it
Employee engagement can and should simply be measured by asking employees one question.
Barry Deutsch's insight:

Should measuring employee engagement boil down to just one question. Not sure I agree with this article on INC - seems too simplistic of a recommendation/solution to a very complex and difficult issue. What are your thoughts? Would you use just one question?

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