Retain Top Talent
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Retain Top Talent
Hiring top talent is only the start. Now you have to work hard to keep your very best talent. Most companies stink at structured and systematic retention of their top performers. Discover how to prevent turnover and keep your best people.
Curated by Barry Deutsch
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New Study Reveals 4 Trends That Are Affecting the Happiness of Your Employees

New Study Reveals 4 Trends That Are Affecting the Happiness of Your Employees | Retain Top Talent | Scoop.it
It appears the problem may start at the top.
Barry Deutsch's insight:

Interesting recent survey research on employee engagement. Take note of the very low percentage of employees who believe their CEO has a vision for the organization.

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Job Crafting: Inspiring Employees to Creatively Take Initiative, Boosting Employee Engagement in the Process

Job Crafting: Inspiring Employees to Creatively Take Initiative, Boosting Employee Engagement in the Process | Retain Top Talent | Scoop.it
Job crafting—the process by which employees take on tasks outside their defined role—helps your company innovate and boost employee engagement.
Barry Deutsch's insight:

This is a great time to engage your employees in a discussion of crafting their job with goals, outcomes, deliverables, expectations, and KPIs that take advantage of their strengths. Have you started to have these conversations with your subordinates?

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How To Be A Rockstar Manager by Cultivating Employee Engagement

How To Be A Rockstar Manager by Cultivating Employee Engagement | Retain Top Talent | Scoop.it
by: Brandon Currie, Training Specialist What does an engaged employee look like?  Involved, committed, passionate, and empowered, demonstrating those feelings in their work behavior. Employee engagement is a predictor of positive business outcomes, such as profitability, increased job performance,...
Barry Deutsch's insight:

Some good ideas to think about when managing your remote team. I especially like the water cooler time/chat and coffee break ideas that many of my clients are implementing to replace the casual conversation that naturally takes place in the office.

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Stop Managing Your Remote Workers As If They Work Onsite

In 1979, IBM was making headlines by becoming one of the first large companies to allow employees to work remotely.

Fast forward to 2017 — IBM tells its thousands of remote workers to relocate to an IBM office or find a new job.

What caused IBM to reverse a seemingly successful policy? It was the belief that locating teams in the office would make them more productive, innovative, and agile.

But the reality is that remote work is the future. 51% of workers would change jobs for a role that offered them flextime and 37% would make a move for a role that allowed them to work remotely at least part-time.

By changing your attitude and management style, you can make remote work work for your team.

To learn more about remote work and how to set up a teleworking policy, check out: https://hubs.ly/H0bVLYK0

remote work, teleworking, telecommute, management, remote jobs, virtual teams, work-life balance, how to manage, management style
Barry Deutsch's insight:

I really liked this Hubspot YouTube video titled about the caution of managing your remote workers like they are still on site. Written back in 2018, the message rings loud and clear for today's work environment. Some good takeaways here as more of your workforce transitions to remote work.

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Ideas for Creating a Sense of Culture, Community Amid Social Distancing and Work-From-Home Mandates

Ideas for Creating a Sense of Culture, Community Amid Social Distancing and Work-From-Home Mandates | Retain Top Talent | Scoop.it
Here are some examples of Zoom virtual events/ideas centered around culture & community that you can bring to your organization while you work from home.
Barry Deutsch's insight:

Some good ideas from the Zoom blog about the problems and issues around culture when everyone is working from home. Have you tried some of these ideas yet?

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8 Ways Employee Happiness Can Impact Your Customer's Experience

8 Ways Employee Happiness Can Impact Your Customer's Experience | Retain Top Talent | Scoop.it
When we measure happiness, we're measuring 8 different components in the employee’s experience to determine how they might impact your customer experience.
Barry Deutsch's insight:

There are 3 main areas that authors focus on in terms of an employee's experience: employee engagement, employee happiness, and employee satisfaction. All of these can impact customer satisfaction.

 

Many authors use these terms with overlapping definitions. 

 

As a summary statement, there is a lot of overlap between the ideas. For example, this author talks about creating a positive work environment - this can affect engagement, happiness, and satisfaction. 

 

For me, the bigger question is how do we measure the investment in retention or engagement tactics - is it through productivity KPIs, attendence, turnover, structured feedback from employee or customer surveys?

 

We know we should have a non-monetary reward/recognition system - but how do we determine if it is meeting our needs? What's the metric, measurement process, reporting, and action steps/milestones along the path of making improvements?

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Jack Welch's Masterclass On Employee Engagement: 'In a Business, There Are Two Measurements That Count'

Jack Welch's Masterclass On Employee Engagement: 'In a Business, There Are Two Measurements That Count' | Retain Top Talent | Scoop.it
Jack Welch, the legendary chief executive who transformed General Electric into one of the most successful companies of the last century during his tenure died today according to media reports. He was 84.
Barry Deutsch's insight:

Good summary in Chief Executive Magazine by Jack Welch regarding his two primary areas of focus - employee engagement and customer satisfaction - both of which are intimately linked.

 

He talks about helping employees understand what's expected, where the vision is/where you're headed, what their impact will be on it, and what it means to them personally.

 

I find most companies fall short in this level of communication below the executive level. Very few employees understand what's expected, where the company is headed, what their specific role/impact is in that vision, and how it translates to something personal for them. Without this communication and training managers how to do it frequently - most companies fail to achieve decent levels of engagement and consequently suffer on customer satisfaction - and the related financial metrics.

Barry Deutsch's curator insight, March 8, 2:44 PM

Good summary in Chief Executive Magazine by Jack Welch regarding his two primary areas of focus - employee engagement and customer satisfaction - both of which are intimately linked.

 

He talks about helping employees understand what's expected, where the vision is/where you're headed, what their impact will be on it, and what it means to them personally.

 

I find most companies fall short in this level of communication below the executive level. Very few employees understand what's expected, where the company is headed, what their specific role/impact is in that vision, and how it translates to something personal for them. Without this communication and training managers how to do it frequently - most companies fail to achieve decent levels of engagement and consequently suffer on customer satisfaction - and the related financial metrics.

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The Top 50 Compliments for Coworkers

The Top 50 Compliments for Coworkers | Retain Top Talent | Scoop.it
How to say something positive about a coworker when you don't know what to write or say. With 50 example phrases you can use to write a meaningful and memorable message.
Barry Deutsch's insight:

Great set of statements that are compliments for co-workers. I frequently find that workers and managers don't know what to say to each other. It's not natural for most people to be sensitive, empathic, kind, gracious, generous, and positive in their feeback.

 

Imagine what your culture would be like if you trained your employees to use these words with each other? Could you quantify the leap in positive energy?

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Cousins sub shop fights turnover by treating employees like family

Cousins sub shop fights turnover by treating employees like family | Retain Top Talent | Scoop.it
"It's tough out there," for food-service employers, one exec admits, yet the chain thrives in part by being intentional about giving thanks.
Barry Deutsch's insight:

I'm not sure I would call this treating employees like Family - rather it's a very personal level of interaction using very basic ideas of connecting with employees - unfortunately most companies don't consider how impactful these small elements are in building happiness, engagement, and retention. Quote from the article:

 

"calls on them to be "recognition detectives." On Tuesdays, he'll bring in a congratulations card for each manager to take back with them and give to someone they want to thank. Cousins' area directors, each of whom own multiple corporate locations, have a budget for recognition."

 

"Store managers are encouraged to be specific about how they celebrate employees. Cousins hands employees birthday cards as well as "wild cards," given for high performance or going above and beyond. The company also hosts group outings to baseball games, giveaways and other events."

 

Small low-cost effort that results in a strong desire by employees to want to work in this company. What do you do to create that culture?

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The Key to Employee Engagement? Relationship Building at Work

The Key to Employee Engagement? Relationship Building at Work | Retain Top Talent | Scoop.it
Relationship building is an essential piece of employee engagement. Read on to see why relationships matter and why organizations should measure them.
Barry Deutsch's insight:

Interesting article on the importance of relationships at work. Remember one of the key elements of Gallup's engaged employee is someone who has a good friend at work.

 

The leaders of Faith-based communities figured out long ago that one of the reasons people stay in churches and synagogues is that they have deep relationships with others. 

 

Is it time to consider extending this model of relationship-building to a business environment?

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How to stop micromanaging in the workplace

How to stop micromanaging in the workplace | Retain Top Talent | Scoop.it
Most leaders are afraid of delegating because it requires them to relinquish control....
Barry Deutsch's insight:

Do your managers micro-manage their teams? Do your managers lack the training and knowledge of how to effectively delegate?

 

Micro-managing and not appropriately delegating can lead to low levels of motivation, engagement, and employee effort. The best will just leave to go to your competitors. Is this an issue that your employees are raising in surveys? How do you even know if it's an issue beyond managers who have poor retention of their staff?

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5 ways introverts silently succeed at work

5 ways introverts silently succeed at work | Retain Top Talent | Scoop.it
Introversion is one of the most misunderstood (yet most widely recognized and talked about) dimensions of human personality.
Barry Deutsch's insight:

Most hiring managers are highly biased to lean toward extroverted candidates. I wrote a LinkedIn article a few years ago that introverted candidates were doomed to fail in interviews due to this biased mentality. Some of my very best hires have been with introverts.

 

This article dives a little deeper into how introverts are successful. After reading this article, does it change your interview bias? How would you pose the interview questions differently to an introvert vs. an extrovert?

 

 

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Only 19% of Employees Feel Engaged, Ready to Find a Different Job

Only 19% of Employees Feel Engaged, Ready to Find a Different Job | Retain Top Talent | Scoop.it
If you don't engage your employees in 2020, there is a big chance you will lose them....
Barry Deutsch's insight:

Another survey on employee engagement - pretty consistent data.

 

80% not engaged.

64% considering looking for a job

82% want more recognition

90% want more feedback

 

What I don't understand is that some of these issues are very simple to fix and are basically low hanging fruit to immediately boost retention and employee engagement.

 

Why do most employers, especially smaller businesses, feel it's not worth the time to give more feedback, recognition, and learning/development?

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Three Steps to a Culture of Feedback and Recognition: Part 2

Three Steps to a Culture of Feedback and Recognition: Part 2 | Retain Top Talent | Scoop.it
Truly having a feedback-rich culture can differentiate an organization when it comes to candidate attraction and employee retention.
Barry Deutsch's insight:

Would you rate your organization as being "feedback-rich?" If not, are you running the risk of losing good people, low engagement scores, a lack of productivity, and difficulty in attracting rockstars?

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Remote Work in Times of Crisis: 3 Threats to Employee Engagement

Remote Work in Times of Crisis: 3 Threats to Employee Engagement | Retain Top Talent | Scoop.it
Did you know that the number of remote workers has grown by 140% since 2005? That’s what data from Global Workplace Analytics indicate. Now consider this: 80% of employees reported they’d be more loyal if they had more flexible work options, such as working from home.
Barry Deutsch's insight:

One of the biggest issues surfacing in my webinars on how to manage employees remotely is communication = how much, when, what channels. Here are some ideas/thoughts around improving communication with your team working from home.

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Why Employee Recognition Programs Fail

Why Employee Recognition Programs Fail | Retain Top Talent | Scoop.it
Acknowledging your employee’s hard work is crucial to a smooth-running workplace. However, if it isn’t implemented correctly, a company can quickly see its workforce losing productivity. Why recognition is important Employee recognition is the acknowledgment of an individual’s or team’s effort or...
Barry Deutsch's insight:

A few core thoughts on how to structure an effective employee recognition program and some of the pitfalls to avoid to prevent failure. It's particularly important in working with remote workers to have a good recognition/reward program.

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Why Great Employees Leave “Great Cultures”

Why Great Employees Leave “Great Cultures” | Retain Top Talent | Scoop.it
“We have a great culture.” We have all heard it. We have all said it. But what does that mean? Ping-Pong tables, free meals, and beer on tap? No.
Barry Deutsch's insight:

Good summary on issues related to culture, including observation of executives and managers in the execution of values. Perhaps, most importantly was the comment  about employees wanting to know what's expected of them - which is now amplified exponentially given that most of the work force is at home "out of sight/out of mind".

 

Fear and uncertainty will cause your best performers to leave your organization - they'll find jobs instantly no matter what is happening in the economy. You'll be left with average and mediocre employees unless you being to start taking action now on your culture.

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20 Ideas for Employee Recognition and Rewards

20 Ideas for Employee Recognition and Rewards | Retain Top Talent | Scoop.it
Recognizing employees and making them feel valued at work are the keys to creating an engaging work environment. We listed out 20 ideas for your next employee recognition award....
Barry Deutsch's insight:

Struggling to think of ways to recognize your employees? Here are 20 great ideas. Pick one to start changing your culture and showing your employees how much you appreciate them.

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81% Of Unhappy Employees Fake Happiness At Work—Here’s How To Find Fulfillment

81% Of Unhappy Employees Fake Happiness At Work—Here’s How To Find Fulfillment | Retain Top Talent | Scoop.it
I'm giving you a lot to think about here because these statistics on employees faking happiness at work are pretty compelling....
Barry Deutsch's insight:

If 81% of unhappy employees fake happiness and 50-70% are not engaged/unhappy at work - that's a big problem. When mainstream publications like Forbes start to highlight this as an issue - executives should sit up and take notice before it's too late.

 

In my retention workshop, one of the biggest frustrations executives mention is a concern of a lack of working hard, productivity, and effort. Duh - you're not seeing it because so many of your employees are not engaged and are unhappy.

 

The big question is: what's your action plan to fix it?

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Jack Welch's Masterclass On Employee Engagement: 'In a Business, There Are Two Measurements That Count'

Jack Welch's Masterclass On Employee Engagement: 'In a Business, There Are Two Measurements That Count' | Retain Top Talent | Scoop.it
Jack Welch, the legendary chief executive who transformed General Electric into one of the most successful companies of the last century during his tenure died today according to media reports. He was 84.
Barry Deutsch's insight:

Good summary in Chief Executive Magazine by Jack Welch regarding his two primary areas of focus - employee engagement and customer satisfaction - both of which are intimately linked.

 

He talks about helping employees understand what's expected, where the vision is/where you're headed, what their impact will be on it, and what it means to them personally.

 

I find most companies fall short in this level of communication below the executive level. Very few employees understand what's expected, where the company is headed, what their specific role/impact is in that vision, and how it translates to something personal for them. Without this communication and training managers how to do it frequently - most companies fail to achieve decent levels of engagement and consequently suffer on customer satisfaction - and the related financial metrics.

Barry Deutsch's curator insight, March 8, 2:50 PM

Good summary in Chief Executive Magazine by Jack Welch regarding his two primary areas of focus - employee engagement and customer satisfaction - both of which are intimately linked.

 

He talks about helping employees understand what's expected, where the vision is/where you're headed, what their impact will be on it, and what it means to them personally.

 

I find most companies fall short in this level of communication below the executive level. Very few employees understand what's expected, where the company is headed, what their specific role/impact is in that vision, and how it translates to something personal for them. Without this communication and training managers how to do it frequently - most companies fail to achieve decent levels of engagement and consequently suffer on customer satisfaction - and the related financial metrics.

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The Positive Spiral of Frequent Employee Appreciation

The Positive Spiral of Frequent Employee Appreciation | Retain Top Talent | Scoop.it
Here's a look at some of the ways frequent employee appreciation throughout the workplace can cause a positive spiral effect.
Barry Deutsch's insight:

You know I'm a huge proponent of praise, recognition, and non=-monetary rewards to stimulate retention, engagement, and employee happiness. This article gives some good examples and shares some of the primary research around this topic.

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20 Employee Engagement Statistics That Impact Your Business

20 Employee Engagement Statistics That Impact Your Business | Retain Top Talent | Scoop.it
Looking for evidence to prove that employee engagement actually works? Explore our top employee engagement statistics to support your case.
Barry Deutsch's insight:

I love statistics, metrics, scorecards, and surveys, especially around hiring and retention.

 

Here's some surveys and statistics to think about as you start to see your best talent get poached by your competitors.

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7 Easy Ways to Show Employees Some Love!

7 Easy Ways to Show Employees Some Love! | Retain Top Talent | Scoop.it
Top 10 Human Resources Recruiter in Michigan...
Barry Deutsch's insight:

Sometimes in the rush and pressure of business, we forget that we're dealing with human beings who require a little praise, empathy, encouragement, interaction, and kindness.

 

Although the author mentions a number of very simple things, like celebrating birthdays, I still find that many companies show tthat they don't care about their people by ignoring some of these most basic elements. 

 

Where are you on the spectrum of caring, empathy, and specific tactics? When I help my clients develop compelling advertising, one of the most common phrases they throw back at me is "we're a family oriented environment."

 

When I ask for a couple of examples of why they say that - all I get is a blank look. Can you back up your statements with examples about your culture, values, and how the company cares about the employees?

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Employee Engagement: Measure Using eNPS

Employee Engagement: Measure Using eNPS | Retain Top Talent | Scoop.it
Employee feedback collected through eNPS surveys arms internal communicators with valuable information around employee engagement.
Barry Deutsch's insight:

I'm a huge proponent of defining quantifiable outcomes and metrics/KPIs to track progress and to move an organization forward. One of the metrics I am very keen on is eNPS.

 

Are you measuring employee satisfaction like customer satisfaction and the willingness of your employees to refer potential employees (friends, neighbors, former business associates, and others in their network)?

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How CEOs Can Boost Engagement By Harnessing Trust

How CEOs Can Boost Engagement By Harnessing Trust | Retain Top Talent | Scoop.it
A study of Glassdoor data reveals a startlingly high correlation between the ratings for “company culture” and “senior leadership”—showing that the two are mutually dependent.
Barry Deutsch's insight:

Good short perspective on employee engagement in Chief Executive Magazine. Bottom line - formalizing communication made a big difference. I assume it was along the lines of communicating vision, mission, purpose, recognition, and feedback.

 

It could also be along the lines of teaching/training managers to be coaches - how to listen, how to give praise, how to give feeback.

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