"It's tough out there," for food-service employers, one exec admits, yet the chain thrives in part by being intentional about giving thanks.
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I'm not sure I would call this treating employees like Family - rather it's a very personal level of interaction using very basic ideas of connecting with employees - unfortunately most companies don't consider how impactful these small elements are in building happiness, engagement, and retention. Quote from the article:
"calls on them to be "recognition detectives." On Tuesdays, he'll bring in a congratulations card for each manager to take back with them and give to someone they want to thank. Cousins' area directors, each of whom own multiple corporate locations, have a budget for recognition."
"Store managers are encouraged to be specific about how they celebrate employees. Cousins hands employees birthday cards as well as "wild cards," given for high performance or going above and beyond. The company also hosts group outings to baseball games, giveaways and other events."
Small low-cost effort that results in a strong desire by employees to want to work in this company. What do you do to create that culture?