A study of Glassdoor data reveals a startlingly high correlation between the ratings for “company culture” and “senior leadership”—showing that the two are mutually dependent.
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Good short perspective on employee engagement in Chief Executive Magazine. Bottom line - formalizing communication made a big difference. I assume it was along the lines of communicating vision, mission, purpose, recognition, and feedback.
It could also be along the lines of teaching/training managers to be coaches - how to listen, how to give praise, how to give feeback.