Learn how to measure and improve employee satisfaction with the employee net promoter score. This guide provides practical tips for HR.
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I am a huge proponent of using metrics and KPIs to determine success. If you've seen either our popular Vistage/TEC program "You're NOT the Person I Hired" or "You're the Person We Want to KEEP" - you'll that a core element of both programs is the issue of defining successful outcomes. The traditional job description is a worthless and useless tool for measuring and predicting success.
One of the key human capital metrics is eNPS. Here is an article that explores this metric in granular detail and provides some insight into the elements that comprise the metric. Why don't more HR executives use this as a measure of success for their initiatives?