Employees are more stressed and anxious than ever. How can employers help staffers cope to mitigate potential burnout?...
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At the end of the day, the key metrics are customer satisfaction and productivity. In my consulting practice, I find that most companies are achieving sub-standard levels of customer satisfaction and employee productivity because of a large number of employees (50-70%) who are unmotivated, dissatisfied with their job, unhappy with the lack of appreciation and recognition, and feeling like they don't matter. The research around this metric is well documented - even though most companies find it a hard pill to swallow.
The problem is when an employee is disengaged, they end up giving you the rock bottom level of effort and productivity they believe you'll tolerate to allow them to continue to receive a payroll check. Shame on the executives and managers who tolerate this effort level. It's an easy fix. My head-scratching moment is why more companies are not implementing best practices to improve employee motivation, morale, and effort?