Creating an environment where your employees feel heard is crucial to the success of your business....
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This is a little different take on what I'm usually sharing or publishing. My experience, as I've mentioned before, is that most managers and executives are not good at managing and leading people - they've never been trained in effective best practices. This is one of the great benefits of belonging to a executive/CEO roundtable like Vistage to learn these skills and abilities as you build your team.
One of the core skills of success as a manager/leader is listening and most of us do a terrible job of listening without judging the speaker. Perhaps, it's time to teach our managers and leaders how to be better listeners?