It's a fluid concept that leaders have long struggled to understand and capitalize on...
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My head scratching moment is why companies don't implement engagement initiatives. When employees don't feel engaged they give you the rock bottom level of productivity they think you'll tolerate to allow them to stay on the payroll system.
Gallup shows that 50-70 percent of your workforce is dis-engaged. It's a crying shame how little productivity you actually get from your workforce compared to the potential of what you could get.
Why don't more companies make engagement a process instead of crossing their fingers hoping that because their employees show up for work that they must love their jobs. Nothing could be further from the truth!