‘Getting back to normal’ squanders an opportunity for growth.
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The article quotes a study showing 60% of employees do not trust senior management. I just did my program today titled "You're the Person We Want to Keep" (engagement, retention, and employee productivity) for a Vistage CEO group in Canada. We talked about using 1-to-1s as a tool in developing trust between managers and employees. Very few CEOs do it with their direct reports and even fewer cascade it through-out the company. So simple - yet not doing it causes failure in communication, trust, retention, engagement, performance management, and coaching. It's horrible not to have a rigorous process for communicating with employees on a frequent basis.
Kill the traditional performance appraisal process - it's sadistic at best. Move to process of regular monthly coaching - you'll be amazed at the drop in turnover, the boost in morale and engagement, and perhaps, most importantly, the uptick in productivity.