Retain Top Talent
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Retain Top Talent
Hiring top talent is only the start. Now you have to work hard to keep your very best talent. Most companies stink at structured and systematic retention of their top performers. Discover how to prevent turnover and keep your best people.
Curated by Barry Deutsch
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8 Ways Employee Happiness Can Impact Your Customer's Experience

8 Ways Employee Happiness Can Impact Your Customer's Experience | Retain Top Talent | Scoop.it
When we measure happiness, we're measuring 8 different components in the employee’s experience to determine how they might impact your customer experience.
Barry Deutsch's insight:

There are 3 main areas that authors focus on in terms of an employee's experience: employee engagement, employee happiness, and employee satisfaction. All of these can impact customer satisfaction.

 

Many authors use these terms with overlapping definitions. 

 

As a summary statement, there is a lot of overlap between the ideas. For example, this author talks about creating a positive work environment - this can affect engagement, happiness, and satisfaction. 

 

For me, the bigger question is how do we measure the investment in retention or engagement tactics - is it through productivity KPIs, attendence, turnover, structured feedback from employee or customer surveys?

 

We know we should have a non-monetary reward/recognition system - but how do we determine if it is meeting our needs? What's the metric, measurement process, reporting, and action steps/milestones along the path of making improvements?

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Why Managers Shouldn’t Mistake Employee Happiness for Employee Engagement | Modern Restaurant Management | The Business of Eating & Restaurant Management News

Why Managers Shouldn’t Mistake Employee Happiness for Employee Engagement | Modern Restaurant Management | The Business of Eating & Restaurant Management News | Retain Top Talent | Scoop.it
Why employee engagment is vital for restaurants...
Barry Deutsch's insight:

Although the article is focused on the restaurant industry, they are a lot of good lessons for all segments. I really liked the author's ability to separate employee happiness from employee engagement. Just because they are happy at work, doesn't mean they are engaged.

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This Remarkable Chick-fil-A Employee Does Something Every Day That You Wish Every Employee Did

This Remarkable Chick-fil-A Employee Does Something Every Day That You Wish Every Employee Did | Retain Top Talent | Scoop.it
They say he's been doing it for years. I wonder how.
Barry Deutsch's insight:

What if this was a trait we looked for in interviews - enthusiasm, energy, positive, friendly, helpful. Do we measure it, score it, role play for it, and seek to understand when we are doing references.

 

The attitude of these folks is contagious. They are the epitome of Gallup's definition of an engaged employee.

 

Just imagine what would happen if you added a few more of these folks to your team.

 

The big question I've got is why your hiring process is not focused around finding, attracting, and recruiting these magical employees?

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