Using the insights from the data analysis, Process Walk and Fishbone Diagram, the team quickly identified simple solutions that made a big impact.
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This is a great example of improving process. The last point I try ot make in my Vistge webinars on Managing Remotely in a Crisis is to identify a couple of significant opportunities for improvement and work on those items that are "IMPORTANT" but not "URGENT" so you can emerge from this crisis even stronger.
Many of these opportunities, you've thrown onto the back burner since the rising tide economic expansion has not presented an opportunity to work on "IMPORTANT" improvements. Now you have a little bit of that extra time available - are you using it to make positive changes to your organization OR are you paralyzed by the crisis and praying that you can just pick where you left off in March?
What 2-3 aspects of your business have decided to work on and improve over the next 3-6 months?