Feedback is the hidden gem which can help organizations navigate through difficult times like these which we are going through. Receiving feedback can prevent potential conflicts and resole them before they escalate into something bigger.
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Barry Deutsch's curator insight,
March 8, 2020 2:50 PM
Good summary in Chief Executive Magazine by Jack Welch regarding his two primary areas of focus - employee engagement and customer satisfaction - both of which are intimately linked.
He talks about helping employees understand what's expected, where the vision is/where you're headed, what their impact will be on it, and what it means to them personally.
I find most companies fall short in this level of communication below the executive level. Very few employees understand what's expected, where the company is headed, what their specific role/impact is in that vision, and how it translates to something personal for them. Without this communication and training managers how to do it frequently - most companies fail to achieve decent levels of engagement and consequently suffer on customer satisfaction - and the related financial metrics. |
Barry Deutsch's curator insight,
March 8, 2020 2:44 PM
Good summary in Chief Executive Magazine by Jack Welch regarding his two primary areas of focus - employee engagement and customer satisfaction - both of which are intimately linked.
He talks about helping employees understand what's expected, where the vision is/where you're headed, what their impact will be on it, and what it means to them personally.
I find most companies fall short in this level of communication below the executive level. Very few employees understand what's expected, where the company is headed, what their specific role/impact is in that vision, and how it translates to something personal for them. Without this communication and training managers how to do it frequently - most companies fail to achieve decent levels of engagement and consequently suffer on customer satisfaction - and the related financial metrics. |
One of the primary reasons employees give a low level of effort or minimum productivity is that they don't understand what's expected of them. The second issue is not having a structured process for providing feedback on the expectations.