Employee engagement is a hot topic at the moment, and there is no shortage of available articles that you can read on the subject, however many are complex discussions from differing viewpoints, and this can lead to confusion for business owners wanting to know more.
To be able to follow the discussions around this important subject, it is important to understand the basic framework of employee engagement models, and reference back to these as you read more and develop a greater understanding.
This excellent short video, provides such a framework, and it gives a great overview of a way in which you can determine where your employees sit in terms of their level of engagement with their roles.
Via
Daniel Watson
Is there any doubt that there is a strong correlation between employee engagement and customer engagement/quality of experience?
Great infographic demonstrating simply the correlation.
My question is if it's that rock solid of a correlation, why are more companies not investing in employee engagement, and why are more companies not tracking the metrics around employee engagement and customer experience?