92% of employees would stay with a company if their managers showed a little more empathy...
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Here's the quote that breaks my heart about people:
"92% of employees would stay with a company if their managers showed a little more empathy"
When I talk about sensitivity/empathy - and the need to train managers how to show more of it in my Vistage workshops on employee engagment - most CEOS-Senior Executives look at me like I'm nuts. That seems way to touchy-feely or squishy to them.
The studies bear out that the manager is the primaryinfluencer of employee engagement and productivity, and most employees feel their manager doesn't show enough empathy and sensitivity.
I've never seen studies showing the breakdown of managers between those who have high sensitivity/empathy and those who lack it. My ancetodal research indicates that most managers are Type A - aggressive, dominant, caring more about results than people.
How do you balance the need for showing empathy in your culture when your management team doesn't have this capability?