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There's a difference between asking employees for feedback and listening to them. Learn how to apply active listening tips to employee engagement surveys.
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Scooped by Barry Deutsch |
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In my webinar/workshop on Managing Remotely in a Crisis, I've been talking about the need to extend 1-to-1 coaching sessions throughout the entire managerial ranks.
One of the issues that surfaced with a group of CEOs the other day on one of these workshops was that they felt personally they were a poor listener and that the management team had no idea of how to listen effectively since they had never done any training.
This is a good reminder of the key elements of effective listening. It's very hard to coach when you don't listen.