The health care industry's trend toward making care more consumer-driven and patient-centered by transferring risk and control to patients is actually placing more stress on those who work on the front lines, particularly in light of COVID-19, say researchers from Florida Atlantic University and...
I would like to point out that this article really has nothing to do with healthcare. There is a direct correlation in every business, whether you're selling skateboards through Amazon, providing hospice care - or something in the middle - you're employee engagement, happiness, satisfaction is directly tied to your customer/client satisfaction.
Most companies don't buy into this idea since their investment in employee experiences and engagement is in the bottom of the bell-shaped curve - and they don't measure the impact through metrics on the customer/client. It's almost as if they don't care or they are in denial about the correlation.
What are you doing to boost customer/client satisfaction by investing in employee experience/engagement initiatives?