Retain Top Talent

The number one issue of performance management is that everyone knows what success in their job looks like - what their immediate boss expects of them. We can call these KPIs, outcomes, MBOs - they all translate into a clear, precise understanding of what is expected and how is it being measured.

If you have not cascaded down through the entire organization the idea of defining success for every job = you are failing miserably at hiring, retention, productivity, and performance management.

In this interesting article on the new normal of working from home, the author talks about a few elements of improving that process.

I particularly liked "if individuals and teams are clear on the results, then they can choose the most effective and efficient means to achieve measurable outcomes. Let your employees know what is needed and when so they can work efficiently and effectively."

As you know, this idea of defining success through the organization - whether it's the business objectives for key executives of a key executive or the KPIs for a field tech - this is something that gets amplified in a work at home environment.

I'm recommending as the NUMBER ONE best practice in having people work from home in my Managing Remotely in a Crisis Webinar that companies focus on defining and communicating expectations clearly and precisely (in written form), and then structure their entire management process around it for feedback, recognition, learning, and coaching.

If you can move the needle on defining success in the next 3 months, you'll go a long way toward improving productivity, efficiency, effectiveness, and flawless execution.