In a world where remote work is becoming the norm, customer success managers always face this dilemma - to travel or not to travel to meet their customers.
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You're team is not going to be visiting customers for the next 3-6 months at a minimum. What do you with those customers in the interim to sustain relationships, deepen connections, and show yourself as going above and beyond the call of duty in this crisis for them?
Here are a few key points that your sales and customer service teams can execute on to improve your customer engagement. How many of these are you working on right now?
Will some version of these tactics replace the need to visit with some customers when social distancing relaxes? Are we preparing and practicing what this new normal might look like in 6 months? Are some of your competitors adapting faster?