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Scoop.it!
Here’s why CFOs should add eNPS to their existing repertoire of top business metrics. 
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Scoop.it!
Do soft skills matter more than salary, stress level, or company culture? New survey results point to surprising answers.
Barry Deutsch's insight:
Chris makes a very good point here about the importance of listening and the correlation to engagement or disengagement - whether it be in team meetings, problem-solving sessions, or giving feedback.
My personal experience is that most managers/executives DO NOT know how to listen to employees. It's a learned skill. Many CEOs assume that their management team members must have decent listening skills since they carry a management title. NOTHING could be further from the truth.
If this is an important criterion for engagement, and it's a learned skill - why are we NOT training managers to be outstanding at listening?
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If these metrics and statistics don't set every hair on the back of your neck standing - they should! Is there any doubt about the link between employee engagement and customer satisfaction?
Why then do we continue to ignore putting written, specific, action plans together to raise employee engagement? Is it too squishy of a concept, do we not know what to do, or do we still doubt the correlation?
Are you using eNPS to validate your employee engagement level?