Both inside and outside the office.
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The HBS article talks about the need to develop and nurture relationships inside and outside of work. I would like to focus on the inside element.
In coaching HS girls basketball for the past decade, I've realized one of the elements behind high performing teams is a shared experience of getting to know each other, learning each other's values, sharing stories, and understanding each other at a deeper level.
This doesn't happen naturally - you as the coach/boss need to facilitate this shared team experience or bonding.
How do you create high performing teams, improve retention, and raise engagement among your direct reports?