Here’s why CFOs should add eNPS to their existing repertoire of top business metrics.
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If these metrics and statistics don't set every hair on the back of your neck standing - they should! Is there any doubt about the link between employee engagement and customer satisfaction?
Why then do we continue to ignore putting written, specific, action plans together to raise employee engagement? Is it too squishy of a concept, do we not know what to do, or do we still doubt the correlation?
Are you using eNPS to validate your employee engagement level?