Do soft skills matter more than salary, stress level, or company culture? New survey results point to surprising answers.
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Chris makes a very good point here about the importance of listening and the correlation to engagement or disengagement - whether it be in team meetings, problem-solving sessions, or giving feedback.
My personal experience is that most managers/executives DO NOT know how to listen to employees. It's a learned skill. Many CEOs assume that their management team members must have decent listening skills since they carry a management title. NOTHING could be further from the truth.
If this is an important criterion for engagement, and it's a learned skill - why are we NOT training managers to be outstanding at listening?