Retain Top Talent
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Retain Top Talent
Hiring top talent is only the start. Now you have to work hard to keep your very best talent. Most companies stink at structured and systematic retention of their top performers. Discover how to prevent turnover and keep your best people.
Curated by Barry Deutsch
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How Employee Engagement Impacts Customer Experience [Infographic]

How Employee Engagement Impacts Customer Experience [Infographic] | Retain Top Talent | Scoop.it
Learn about the importance of employee engagement, and how investing in it can improve customer experience.
Barry Deutsch's insight:

Is there any doubt that there is a strong correlation between employee engagement and customer engagement/quality of experience?

 

Great infographic demonstrating simply the correlation.

 

My question is if it's that rock solid of a correlation, why are more companies not investing in employee engagement, and why are more companies not tracking the metrics around employee engagement and customer experience?

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The 'X' Model of Employee Engagement

The 'X' Model of Employee Engagement | Retain Top Talent | Scoop.it

Employee engagement is a hot topic at the moment, and there is no shortage of available articles that you can read on the subject, however many are complex discussions from differing viewpoints, and this can lead to confusion for business owners wanting to know more.


To be able to follow the discussions around this important subject, it is important to understand the basic framework of employee engagement models, and reference back to these as you read more and develop a greater understanding.


This excellent short video, provides such a framework, and it gives a great overview of a way in which you can determine where your employees sit in terms of their level of engagement with their roles.




Via Daniel Watson
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