Jack Welch, the legendary chief executive who transformed General Electric into one of the most successful companies of the last century during his tenure died today according to media reports. He was 84.
Scooped by Barry Deutsch |
Good summary in Chief Executive Magazine by Jack Welch regarding his two primary areas of focus - employee engagement and customer satisfaction - both of which are intimately linked.
He talks about helping employees understand what's expected, where the vision is/where you're headed, what their impact will be on it, and what it means to them personally.
I find most companies fall short in this level of communication below the executive level. Very few employees understand what's expected, where the company is headed, what their specific role/impact is in that vision, and how it translates to something personal for them. Without this communication and training managers how to do it frequently - most companies fail to achieve decent levels of engagement and consequently suffer on customer satisfaction - and the related financial metrics.
Good summary in Chief Executive Magazine by Jack Welch regarding his two primary areas of focus - employee engagement and customer satisfaction - both of which are intimately linked.
He talks about helping employees understand what's expected, where the vision is/where you're headed, what their impact will be on it, and what it means to them personally.
I find most companies fall short in this level of communication below the executive level. Very few employees understand what's expected, where the company is headed, what their specific role/impact is in that vision, and how it translates to something personal for them. Without this communication and training managers how to do it frequently - most companies fail to achieve decent levels of engagement and consequently suffer on customer satisfaction - and the related financial metrics.